Frequently fault resolution&trouble shooting
Slow Heating
Trouble Shooting:
1. Check the local temperature, the altitude of the area, whether the pool has insulation measures?
2. Ask about the actual capacity of the pool, is the surface area of the pool too large?
3. Pump flow rate size
4. Is the actual running time of the equipment long enough?
5. Connecting pipeline is too long, generally recommended that the total length of the pipeline should not exceed 10-15 meters.
Fault Resolution:
1. The surface area of the pool is too large, the temperature difference between day and night is large, need to add the insulation cover, (elevation areas will lead to equipment heat loss)
2. Pool capacity is too large, need to drain part of the water, it is best to ensure that the 4000 gallons or less.
3. For this equipment, the reasonable operating range of the water pump flow is 600GPH to 1000GPH. (If the water pump flow rate is too fast, install a valve at the water pump inlet to reduce the flow rate)
4. If you set the timing or running time is not long enough, the first heating time needs to be heated for at least 48 hours to 72 hours, you need to ensure that the equipment is not disconnected, do not turn off the machine to observe the warming situation.
5. Shorten the distance between each device to reduce heat loss.
Equipment Tripping
Trouble Shooting:
1. Circuit breaker specifications for how many amperes, equipment used in the circuit must be a dedicated circuit, need to check this circuit power cord specifications are large enough?
2. about the tripping time node:
(1) equipment energized trip
(2) equipment fan start trip
(3) equipment fan start 10 seconds after the trip
(4) equipment completely run for a period of time after the trip
3. Whether the dedicated circuit has loaded other equipment.
4. Whether power supply voltage is too high or too low.
Fault Resolution:
1. Equipment-specific circuits, circuit breakers and power cords must ensure that the power supply is 220 to 240V, 20A-25A is allowed.
2. If there are other loads, it needs to be removed and ensure that the dedicated line is used for the dedicated line.
3. If the power supply voltage is too high or too low, a voltage regulator needs to be installed.
Equipment E01 Failure
Trouble Shooting:
1. Check whether the flow rate of the water outlet of the host is sufficient.
2. Whether there is air in the pipeline operation.
3. Dirty blockage in the pipeline (valve not open and filter clogging)
4. Water flow switch is clogged or damaged.
5. Motherboard problems.
Fault Resolution:
1. Observe whether the flow from the host out of the water to the swimming pool is sufficient. (Photo or video is required for feedback judgment)
2. When the water pump is started, drain and exhaust gas at the water pump or the main machine outlet.
3. Check whether the valve is open; clean the impurities of the pipeline, backflush the filter or replace the filter element
Equipment Frosting
Trouble Shooting:
1. Check whether the flow rate of the water outlet of the host is sufficient.
2. Whether there is air in the pipeline operation.
3. Dirty blockage in the pipeline (valve not open and filter clogging)
4. Water flow switch is clogged or damaged.
5. Motherboard problems.
Fault Resolution:
1. If the temperature is too low and the air humidity is too high, it will cause severe frost on the host. The host can defrost normally and determine that the host is normal.
2. The host must not be installed in a closed environment, there must be no obstructions around it, and the installation location needs to be changed.
3. If severely frosted, you can switch to refrigeration mode to check whether the frost can be defrosted normally.
4. If the host fan motor cannot work normally in normal heating mode, contact the customer service email address
Control panel falling off
Trouble Shooting:
1. Check whether the control panel control line is disconnected.
2. Whether the control panel can be operated normally with bright screen.
Fault Resolution:
1. Directly buckle the control panel back onto the machine. If you feel it is not reliable enough, you can stick the glue on the back
2. If the wire control cannot be used normally, contact the customer service email address
Water leakage
Trouble Shooting:
Check the leakage area of the mainframe, and check whether there is water leakage in the joints of pipeline connections and heat exchangers.
Fault Resolution:
The bottom of the host is running condensate, which is a normal phenomenon of heating.
If it is the host inlet and outlet fittings leak, you need to tighten the fittings.
If the heat exchanger is leaking, request the customer to take a picture of the leakage point, and change the machine processing.
Mobile APP Distribution Network
Trouble Shooting:
1. Check whether the distribution process is correct.
2. WIFI signal is poor.
Fault Resolution:
1. Contact the customer service email address and send the correct distribution process.
2. Shorten the distance between the host line controller and WIFI
Heat pump not working
Trouble Shooting:
1. Check whether the power supply is electric.
2. Whether the device is set to timer whether the power is on.
3. Whether the device has just been turned on.
4. the current set temperature.
Fault Resolution:
1. Whether the control panel screen is lit.
2 Is the timer set and not in the power up period.
3.The unit just turned on and needs to run for a few minutes before it fully starts.
4. The current set temperature is lower than the water inlet temperature, in standby mode, need to adjust the temperature.
Control panel does not display
Trouble Shooting:
1. Check if the power supply is energized.
2. Remove the top sheet metal to see if the controller connector is off.
3. Remove the top sheet metal to see if the main board is lighted.
Fault Resolution:
1. If the power supply does not pass through, check the home circuit.
2. The plug of the controller connection cable is loose and the plug needs to be plugged tightly again.
3. Make sure the power supply is powered, but the motherboard does not light up, so judge that the motherboard is damaged
None of the above situations occur, please contact the customer service email.
Sensor Failure
Fault Resolution:
1. Reconnect the equipment after 30 seconds of power failure, if the fault is not restored, need to do a replacement.
High voltage switch failure
Trouble Shooting:
1. Check the water pipe, whether the water flow is smooth.
2. Check whether the filter sand cylinder is dirty and clogged.
3. Whether the water pump flow meets the use of equipment.
4. Whether the evaporator fins are dirty and clogged.
Fault Resolution:
1. Clean the impurities of the pipeline to ensure smooth pipelines.
2. Clean the filter sand cylinder.
3. Check the water pump parameters. For this equipment, the reasonable operating range of the water pump flow is 1200GPH
Fan operation problems
Trouble Shooting:
1.The fan does not rotate when the machine is being turned on to heat up the machine
2. During the operation of the equipment, the fan runs fast and slow.
Fault Resolution:
1. Check the display there is no fault error, if there is no fault error, the ambient temperature is too high host fan will stop running, is a normal phenomenon.
2. Equipment fan has high and low wind speed gear, gear controlled by the host.
